It is the responsibility of the user to read and accept the Terms and Conditions of Cruises.ca (DBA Red Label Vacations Inc.), before purchasing travel services through the Cruises.ca website and/or its affiliate sites. We reserve the right to update and/or modify these Terms when needed. Cruises.ca reserves the right, in its sole and absolute discretion, to amend this agreement/ Terms and Conditions of Website Use at any time by posting the revised/amended terms on this website. The amended terms shall be effective from and after the date that they are updated on the cruises.ca website.
Users of the Cruises.ca website shall be referred to as 'the customer' in these Terms & Conditions also known collectively as “The Agreement”.
Responsibility of this Website:
Red Label Vacations Inc. (DBA Cruises.ca) is a licensed travel agency in the province of Ontario and throughout Canada. As such, it offers the service of providing reservations and travel information, as provided by various third party suppliers to the customer.
As a condition of use for this website, customers purchasing travel product on Cruises.ca certify that they have reached the age of majority in the province of Ontario (18 years of age) and have reached the age of majority in their province of residence. If a customer is under the age of majority they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax a parental consent letter.
Alternatively, the minor may book in person at our offices, accompanied by a legal guardian (with valid supporting identification).
Please Note that several cruise line companies have age restrictions on the main passenger listed on a cabin booking. Ages range from the main booking person being 18 years of age to 21 years of age. Please review the terms of conditions for your cruise line on details regarding this matter. Cruises.ca is dedicated to protecting the privacy of our users.
Pricing and Content Shown on Cruises.ca:
All prices within this website are in both Canadian and American currencies (dollars) unless otherwise stated and are most commonly displayed as priced in “CAD or "USD". There are circumstances where you may be able to change the currency for purchasing “cruise only" packages. Once your preferred currency selection is made, the chosen currency must show alongside the listed cruise package (e.g., EUR, USD) in order to purchase the product in that particular currency.
All prices on this website are subject to change without prior notice. Any changes in pricing that may occur before, during or after a purchase, as a result of a tour operator/ cruise line change, are not the responsibility of Cruises.ca.
There can be moments when an advertised price on this site may differ from the final confirmed price. This may be a direct result of an unavoidable delay between the third party service provider and the most current cruise line, tour operator, consolidator or airline selling price. Should there be a discrepancy between the initial advertised price shown on the website and that of the actual selling price; the latter, confirmed-final price shall prevail.
Prices are usually based on double occupancy, therefore prices may also vary if a customer is booking a single, triple, quadruple or quintuple occupancy per cabin/stateroom, thus altering the pricing format set out by the tour operator or cruise line. When a cruise price is confirmed (by clicking “Book Now”), the actual price reflecting occupancy changes will then appear.
All products are subject to availability. All informational content, such as cruise ship information (both in written and image form) and destination information on this website is provided only as a guideline and may not be an exact representation. Cruises.ca is aware that the customer is in demand of accurate information and as a result will make every effort possible to ensure that the content within this website is up-to-date. However, due to constant changes and occasional circumstances beyond our control some of the cruise ship and destination information within this website may not be entirely accurate. Cruises.ca makes every effort to ensure that images on this website are as close a representation as possible but cannot be held responsible for changes or inaccuracies beyond our control.
Cruise ship ratings within this website are not the opinion of Cruises.ca and may be different than the cruise ship ratings of the various tour operators offered through the Cruises.ca website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of Cruises.ca.
If your flight is delayed, report to airline personnel immediately that you are en route to a cruise and need assistance to meet your cruise, or if returning from your cruise vacation, request an alternate flight. Inform your travel insurance company of the delay situation in case you may be covered for costs incurred. If the delay will prevent you from meeting the ship as scheduled, please contact the cruise line to advise of your situation at the cruise line telephone numbers listed in your documents and your intent to join the cruise as soon as possible. We recommend to arrive at your port of embarkation one day prior to departure and plan your return flight from your port of arrival one day after your disembarkation. The accommodation and any other fees and expenses are at the passenger's expense.
If you have any questions or issues that may arise during your vacation, please report these to the local airline representative, onboard cruise staff, transfer agent or hotel personnel, as applicable. Failure to report your concerns may preclude your right to make an insurance claim. If you require assistance during your journey, please contact 1-800-861-8007 (Toll free in North America) or 604-737-8100 (International).
Bookings made through a Cruises.ca travel agent in person may be paid using cash tender, or credit card. VISA, MasterCard or American Express cards are accepted.
Online purchases can be made using Visa, MasterCard or American Express credit cards only. In some cases American Express may not be available as a payment option. Airfare and cruise package purchases are 100% non-refundable. Canadian and American credit cards are accepted. International credit cards will not be accepted.
Cruises.ca will not appear on your credit card statement. The vendor (i.e. cruise line, tour operator) will appear as the billing name on your statement.
Payment for cruise bookings (made online or in person with a Cruises.ca travel agent) is not always required in full at the time of purchase. Deposits placed to hold a cruise vacation reservation are unique to that cruise vacation product. When a credit card is used to confirm and pay for a booking, you, the passenger and/or the cardholder give consent to Cruises.ca for the credit card's use. Your written or verbal authorization to use your credit card for deposit and / or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed a final payment draft of the payment agreement. Non-payment on the due date may result in automatic cancellation with applicable penalties.
Cruises.ca can assure you that your cruise vacation price will not increase once you have paid your balance in full unless there is an unforeseen exception.
The booking and required deposit must be confirmed within the time frame specified by the individual cruise line and tour operator involved in your bookings in order to secure a definite reservation. The cruise line and tour operator reserves the right to cancel a booking where any payment is not received by the due date and applicable cancellation charges will be assessed at that time. Payment policies following are based on information provided by the individual cruise lines and tour operator at the time of online print and reflect the sailing durations featured on this site. Cruises.ca, as well as the individual cruise lines and tour operator reserve the right to change these deposit and final payment policies without notice.
Please be advised that space may be limited and prices are subject to changes on pending reservations. Accommodations will only be reserved/ confirmed once a deposit has been applied to the booking file and will be kept as long as future payments as per the original booking agreement have been met.
Please note that passengers may be declined boarding with no compensation if any of the cruise line rules regarding payment are not followed.
The credit card holder and/or payer on the booking is the person with whom Cruises.ca has the contract/ agreement to provide travel services to and it this person with whom Cruises.ca is liable to. All fraudulent purchases will be investigated and prosecuted.
If you are using a third party credit card (the use of a credit card that does not belong to any of the passengers on file) the booking may not be confirmed immediately. Reservations are only confirmed once a verification process is conducted that mitigates the risk of fraud for that booking. Rates and availability are subject to change until the booking is confirmed (payment is processed).
Please refer to the cruise line details regarding your specific cruise vacation booking for further information on your cruise vacation inclusions (meals, activities, etc.) and what is not.
Confirmation and Ticket Delivery:
After a booking is made, the customer will receive an email confirming the purchase. It is the responsibility of the customer to insure that all contact information is accurate at the time of booking (full name, email addresses, phone numbers, etc.). Furthermore, it is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the confirmation email and that of what the customer has booked, the customer must contact our offices during our regular business hours (1-800-861-8007) immediately.
Your electronic tickets (e-tickets) and supporting information will be made available to you once you register online with your individual cruise line. Forms must be completed within 14 days prior to departure. Certain cruise lines mail ticket packages to the mailing address provided. Please see your cruise line's documentation for further details. Special
arrangements will be made for bookings made within 21 days of departure.
For Travel outside of Canada, most countries require a valid passport for at least 6 months beyond your return date. You may also require a visa depending on the country you are visiting and your passport’s country of issue. You agree that it is your responsibility to ensure that you and all travelling companions have the appropriate documentation to gain entry to the chosen destination and for re-entry back into your country of residence upon return. You confirm that the spelling of all passenger names entered during the booking process are correct and are how they appear in their travel documentation. You understand that if any changes to the names are required after this booking is made, supplier imposed charges will apply.
Obtaining passports and visas may require lengthy processing times; it is the responsibility of the customer to ensure that all required documentation is received before travel departure.
Be sure to read the Terms and Conditions (or Rules and Regulations) of the tour operator, or cruise line providing your travel services specifically if a traveller is pregnant or has another medical situation or condition. Different rules may apply to different cruise lines, tour operators, airlines, etc. and certain conditions are beyond the control of Cruises.ca.
It is recommended that children under 18 years of age who are travelling alone or with only one parent/guardian, should have a notarized letter of authorization signed by the parent/ guardian who is not traveling or if both parents/guardians are not travelling with the child.
Immunizations may be required to gain entry into certain destinations and/or to gain re-entry back into your country of residence. The traveller is responsible for ensuring that they are to up to date with all requirements regarding this matter. For information on Canadian requirements regarding provisions on immunizations, passports, visas, etc. please visit www.travel.gc.ca/. It is recommended that travellers contact the destination country’s embassy in Canada for further questions before they depart.
Cancellation and Changes:
Cancellation fees are based on the fare paid, excluding government fees and taxes, transfers, fuel supplement charges, shore and land excursions and most special service items. Cancellation fees are also based on the duration of the sailing and date of cancellation. For certain promotional fares, the deposit is non-refundable. Please review the terms and conditions of your cruise line on all fares before booking.
All purchases may be permitted a change (e.g., a name change on file) for a fee that is determined by the cruise line or tour operator as well as an additional service fee from Cruises.ca. Any changes to a booking must be requested in writing. It is highly recommended that the customer purchase travel insurance in order to protect themselves against the loss of their purchase due to unforeseen circumstances. Please see below.
All cruise reservations made directly with a supplier may only be cancelled or adjusted in accordance with the policies of that particular cruise line or tour operator.
For every booking, Cruises.ca offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance packages available and the purchase of insurance is an optional decision to the customer. Cruises.ca highly recommends purchasing travel insurance.
If the customer wants to make an insurance claim, it is their responsibility to contact the insurance company as soon as possible. Please contact us if you require more information regarding travel insurance.
All the contents within this website are the property of Cruises.ca and/or its third party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be re-produced, re-published, displayed, distributed, modified, sold, or transferred without the written consent of Cruises.ca.
This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.
Jurisdiction and Legality:
The Cruises.ca website is owned and operated by Red Label Vacations Inc. located in Mississauga, Ontario. All purchases on the Cruises.ca website are processed according to Ontario regulations.
Third Party Suppliers:
All cruise travel packages and airfares displayed on this website are supplied to Cruises.ca by various third party suppliers (e.g., cruise lines, tour operators) and in turn are subject to their own Terms & Conditions. Cruises.ca is a retailer for the third party suppliers and is in no way responsible for incidents brought upon or caused by any of the third party suppliers.
When the customer purchases travel services through Cruises.ca they must refer to the appropriate third party supplier’s Terms & Conditions. It is the responsibility of the customer to refer to the appropriate third party supplier for the Terms & Conditions that are specific to their travel services.
Cruises.ca cannot be held liable for any loss, damage or injury of any nature whatsoever whether to person or property that may arise from the purchase of any travel services through this website. By purchasing travel services through this website you, the customer, hereby understands and agrees without modification to the terms and conditions listed above.
Cruises.ca has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at 1-800-861-8007
UPDATED – January 10, 2020
* To be updated every 6 months*
If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable travel specialists at 1-800-861-8007
Or by mail at:
5450 Explorer Dr., Suite 302,
Canada, L4W 5N1