At Cruises.ca we take great care in ensuring the privacy, security and confidentially of our customers and web users. It is of the utmost importance that we are able to hold the trust of everyone who visits Cruises.ca, while at the same time obtaining the ability to ensure that our site is as efficient and user friendly as possible.
Red Label Vacations Inc. is compliant with the Personal Information Protection and Electronic Document Act of Canada.
Collection of Personal Information - A Summary
- To identify, contact and provide purchased service to customers
- To establish and maintain responsible commercial relations with customers and to provide ongoing service and offers
- To address special customer needs
- In the management and development of operations for Cruises.ca Inc
- Meeting legal and regulatory requirements
- Makes an inquiry or travel reservation by telephone or through our website
- Registers or provides information by email or through the internet
- Inquires about services pertaining to their booking
- Enters contests and sweepstakes
- Signs a contract or other form of authorization, usually for promotional purposes
- Makes additional requests for services
- Applies payment to an existing travel reservation
- Issues a complaint regarding his/her services
When booking/purchasing travel on Cruises.ca: Why information is collected
When selecting a cruise vacation package we require personal information in order to proceed. It is necessary to have the full names of all passengers (as they appear on travel documents), the dates of birth for each passenger and the address of the person making the booking for travel planning and security protocols and a valid email address of the main booking client. Credit card information (full number, expiry date and security access code) is gathered for all purchases made online or through a telephone booking with one of our cruise travel specialists. All this information is considered “personal information”.
All personal information collected during the booking process is protected by our secure network using SSL technology protocols and normal private network security systems. SSL technology also encrypts your credit card information before it is sent to the cruise line/ supplier / tour operator.
It is necessary to obtain your email address so Cruises.ca and the individual cruise line regarding your booking can send all itinerary information, e-tickets and other documents you may require for travel.
Booking on the phone or in person: How information is collected and stored
Phone calls are recorded for quality assurance and training purposes and are kept temporarily on an internal secure server.
When personal information is shared within and outside of Cruises.ca
Travel specialists and web reservation assistants at Cruises.ca use third party software and databases to process travel arrangements and also share information with the cruise line/supplier providing the travel product (e.g., Carnival Cruise Lines, Norwegian Cruise Lines, etc.), as well as payment processors. Networks used to access these travel partners are highly secure and our partners use client information such as names, dates of birth, secured credit card information, etc. for the purposes of administration with travel plans, processing payments, fraud verification, account collection (when applicable) and to enforce security protocols. Procedures when accessing external databases and our internal travel and accounting database are stringent, with security being the main priority.
How sensitive personal information is handled
This site has security measures in place to protect the loss, misuse and alteration of information that is under our control. We use special encryption tools to protect your information, so the information you share in order to purchase services will only be seen by you, by us - here at Cruises.ca and with the cruise line and/or tour operator to complete your travel plans. Your information will only be viewed by the online representative who is processing your file and preparing your travel documents. Furthermore, a Cruises.ca IT support worker may have brief access to your file should an issue arise with your booking. Full credit card numbers are not visible on our end.
Should Red Label Vacations Inc. need to charge a further amount or re-charge a credit card due to an error, then the customer will be notified before any actions are taken.
How information is collected and used for marketing purposes
A request for continued email communications relating to marketing correspondence with our customers is an opt-in choice and is not mandatory to complete a booking. Please refer to our CASL (Canada's Anti-Spam Law) policy for more details on electronic newsletter communications.
When entering a contest on Cruises.ca, we require an email address and basic contact information, so we may notify participants in the event that they have won. We do not use email addresses collected from contest entries to inform users of new products, services and travel updates unless they specifically opt in to subscribe in receiving email notifications from us.
If you choose not to receive future marketing communications from us: you can send an E-mail to unsubscribe@Cruises.ca or click the unsubscribe link located within the email communication. In the event that you may win one of our contests, Cruises.ca reserves the right to publish your full name and city of origin on our website if expressly listed within the terms and conditions of that particular contest.
All contest rules & regulations are posted with every contest conducted.
Cruises.ca does not record or monitor your web browser cookies or your IP address during routine visits to our site. Using analytic tools we are able to note the internet browser you are using to view our site. We use this information in order to optimize the functionality of our site for specific web browsers only.
IP addresses are only noted (not stored) when a travel purchase is made. This is done to guard against possible fraudulent behaviour. This information is not shared with a third party.
Parameters involved with external advertising featured on the site (outside links, web cookies, etc.) are not under the control of Cruises.ca and are covered under separate private policies. In order to control / monitor pop-ups, web cookies, etc., please view the tool options available to you on your web browser.
Who is authorized to make purchases on Cruises.ca
Although this site is suitable for people of all ages, only adults over 18 years of age are able to book travel services online. Some cruise lines require the minimum age of booking to be 21 (please see individual cruise line's terms and conditions).
If you are booking travel for someone else it is up to you to obtain consent from that individual to share their personal information (e.g. contact details, credit card numbers, etc.). Our verification procedures keep any unwanted charges from occurring on your credit card or a third party’s credit card.
All fraudulent purchases will be investigated and prosecuted.
Other uses for information collected through our site:
If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable cruise travel specialists at 1-800-861-8007
Or by mail at:
5343 Dundas Street West, 4th Floor
Canada, L4W 5N1